SHIPPING
Processing time:
We will dispatch your order within 1 working day!
For personalised items - processing time is 2 working days.
Delivery timings:
UK - 1 - 2 working days
EU - 3 - 5 working days
USA/Canada - 5 - 7 working days
ROW - 5 - 8 working days
Each item has tracking number and can be tracked on Royal Mail website and your local post service provider's website.
Keep in mind that delivery timings are only estimates and may vary due to seasonality (Christmas period for example, National holidays, environmental factors etc). SHNB cannot take responsibility of delays. Please contact your local post provider if the item is delayed.
RETURNS
You have 14 days, after receiving the item to notify SHNB of your intention to return an item. Then you have 14 days more to ensure SHNB receives the item back.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your Item must come in same condition as posted: with not damaged retail box, manual/authentity card and, of course, brand new item as it was posted to you.
Please note
Returns are not accepted for personalised items, except if it comes broken or faulty.
We don't offer refunds on Sale Items.
We do not cover the cost of posting returns.
To process a return, please click here
Please note
Colours and details of wood watch and strap can be slightly different from the pictures. Each wood watch is unique and some variations in natural wood or leather/nylon can be expected.
Please keep the wooden watch away from water. It is life water resistant so few drops are fine, however this means Paul is highly advising not to shower when wearing watch (even though Paul understands you may not wish to take the watch off). It is made from natural wood, so diving is also not the best idea.
Engraving
You can have your own message engraved on the back of the watch!
Simply choose engraving option and leave a note at checkout in special instructions for the seller.
We can engrave any message (keep it small as it needs to fit on the back of the watch, recommend no more than 6 words). We can engrave a logo, your own handwriting (take a pic of the message).
